Helping Players Avoid Online Casino Scams Since 2003

Casino Complaint Reports

The Casino Complaint Report is a list of the most recent online casino complaints we’ve received from players all over the world. When we receive a player complaint and agree to help resolve the issue our findings and conclusions of the complaint are posted here.

Zingo Bingo Payout Complaint – Resolved

December 30, 2017 · Filed Under Casino Complaint Reports 

We received the following complaint from a Zingo Bingo player…

Complaint:
I made a withdrawl of $200 The withdrawl was sent to a card i had previously emailed about being removed as it was closed. After speaking to support via live help/email i was advised to speak to the bank. I was informed by the bank as i did not leave them my new bank account details that the payment was sent back to the sender. In other wards it bounced back as it had nowhere to go. I have since been sent repetitive emails from support even after explaining i cannot and do not have access to the money, i have been a loyal player, have spent a lot of money on this site and dont expect to be ignored without any help or support from the site in question. The money was returned to payment department on your side, I would like my winnings as it is a substantial amount of $200

We contacted Zingo Bingo about the complaint and at first did not receive a reply. The second email we sent was a reminder that if the Zingo Bingo did not reply we would assume the player is correct and would post a scam warning about the player not being paid. We however did receive a reply after the second email and they told us the matter had been dealt with. We then contacted the player and she assured us that she had been paid out via cheque.

Complaint Resolved

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Beware of fake online casino websites

November 27, 2017 · Filed Under Casino Complaint Reports, Online Casino Scams 

We recently had a player file a complaint about an online casino not paying out his winnings. I was a short complaint and one that didn’t make much sense (to me anyways)…

Complaint:
THE NUMBER IN WEBSITE STILL RUNNING SO THEY DONT WANT TO PAY

Usually when the complaint is a one liner like this one, I usually ignore it. Why, because I specifically ask players for detail about what the issue is. I’m not going to waste time emailing back and forth until I get all the answers. It gets too time consuming. But I digress.

The purpose of this post is not to chastise this player for his brief sentence in the complaint, but to warn others about what this person failed to see when they signed up and deposited at this fake online casino.

The casino he said “DONT WANT TO PAY” is located here: http://www.OmegaSLot.webs.com.  Now just by looking at that link raises red flags. Why? Well without even clicking on the link it clearly shows someone used a free web building site to make a casino. No legit casino would do that. And if that isn’t enough. Just by clicking on the link shows a pitiful display of copied and blurred graphics with what is most likely pirated software. There is a graphic for “Paydirt” which is an RTG slot. No other place on the site shows any info about the casino or where they are licensed. Even the footer clearly shows it’s built on the free webs.com site.

Online Casino Scams

When I told the player he was playing on a scam site and explained why, he still appeared to be baffled. Folks, if you cannot distinguish between this fake site and a real casino website, you probably deserve to be scammed. I know that sounds harsh but that’s the reality. It’s so simple to do a Google search and find out about these websites. Take some time to do that or just keep your money in the bank.

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Slots.lv Payout Complaint – Resolved

September 20, 2017 · Filed Under Casino Complaint Reports 

We received this complaint from a player at Slots.lv casino…

Complaint:

On Sept.4 2017

I was playing Poseidon a slot machine I worked or played the game until I got to 2200.00 amount I stopped playing and tried to cash out at the sum of 2000.00 at first they were kind said no problem then asked for a debit card number ending in 1880 this was not the  debit card I started that night playing with or they collected they monies out of it was a card ending in 5835.I told them that the card ending in 1880 was lost and had it replaced the casino told me since I registered to the casino  with the card ending in 1880 i had to produce and send a copy of that card I told them that was impossible due to it being lost so I was told by the casino to produce anything with my name the banks name and the debit card 1880 and it would be no problem i  said fine and called my bank for the information I was told that banks do not do that or at least USAA because like when debit cards are lost or stolen a  replacement card can be issued  to your existing account  so the two numbers are NEVER recorded together.I explained the situation to them and to helped me the researched my account and found a letter to me stating the card 1880 was going to be reimbursed for, four fraud withdraws so i produced a letter with my name my card number with 1880 on it and further it gave the date time to the second when the four transactions when reimbursed to my account . I further went back into my account page located on my account transaction page the same day the letter said the same time to the second it showed the four reimbursements the letter talked about.off my account page at the top of my account page the letter shows the USSA LOGO the statement period the account number balance total of debits paid out and the amount balance of the statement a regular statement page further down it shows the four debit refunds the letter had talked about to the second .no way to fake a bank statement to the second corresponding with the bank letter.A week and a half goes by and I am told they were backed up but would get to me o also the letter that had explained about the four fraud claims that were going to be reimbursed to me at the top of that letter  it shows subject from USSA bank subject temporary credit  deposited to me xxxxxxx from USAA<USSA .WEB xxxxxxx xxxxx@ mailcenter .USAA.com. So after waiting week and half two weeks I get an e mail saying first I need to produce a copy of the debit card front and back starting it all over again they must of realized what they had done as for a little while further down my e mail  i was told the letter i produced did not have the company logo on it so i could of wrote it witch is impossible because it corresponds with my bank statement I called them up talked to a manager and was told they were doing it for my safety as for me to prove who I am now I sighed into the casino with the right pass word they took my money out of the account with the card ending in 5835 my account my name on the card the ask me to send a copy of my drivers license I did with my name address same as with the card ending in1880  a picture of me on the drivers license they asked me my security question I gave them all the right answers mothers maiden name my birth date .produced the bank statement and the bank letter as what they asked for and after waiting all this time I am told the letter from the bank did not have a bank logo on it i have copies of all the things i explained in this letter.It is obvious they just do not want to honer there pay out can you please help me with this what a rip off company how could they possibly have a 4 star rating THANK YOU Douglas

We contacted Slots.lv and received this prompt reply…

So I received an update about this – thanks for your patience!

The issue with the documentation has been resolved. The player will no longer have to submit documents for the old card.

I’ve explained the situation to Slots.LV Support and they will be contacting the player about the issues and also about his payment.

If you need anything else, please let me know.

Thanks,

A

We contacted the player to confirm that he had in fact been contacted about his payment and we never heard back so we are marking this complaint as resolved.

 

 

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Casino Sieger Warning – Canadian Players Beware

September 9, 2017 · Filed Under Casino Complaint Reports, Online Gambling News 

This warning goes out to all Canadian players who gamble at casinosieger.com. At this time the casino has informed us it has no way to pay Canadian players. Casino Sieger has informed us their banking processors cannot send wire transfers at this time. Transfers are apparently being rejected.  Also, e-wallets such as Neteller and Skrill are not an option either.  Although they say this will be fixed in the future they are still accepting deposits from Canadian players despite not being able to pay players their winnings.

We the below complaint from a Casino Sieger player on August 31st 2017…

Complaint:

have been in contact with Casino Sieger for 8 weeks after requesting a withdrawal. It has got to a point where the live chat team and the email team do not response. I withdrew money to my bank but the casino said it was rejected. I contacted my bank who advised no such payments were made. I was waiting for 1500 euros but have now got to 5400 . I hear our technical team will get back to you every day but no one ever does. I was relying on this money and today I just cried as I believe I will not ever see this money. i have been in contact with MGA but they did nothing which is not surprising  according to their reviews. I asked for legal advice and all they say is now is we cannot help you with your case please seek legal advice.

I went to the bank today and have the 100% correct details I sat down with somebody and they advised there should be no reason for them to reject these payments. I have sent this to . This is a lot of money and I would hope somebody can help me or give me an idea of the next steps. I don’t believe that a gaming authority can just say seek legal advice. I contacted casino sieger to talk to there legal department and they would not give me this information including where are they located and where  I could send some legal documentation if need be . they just said send to generic help email who do not reply. I was advised last time that this would be resolved two Fridays ago. I have screenshots of my balance and login because i am scared they will just clear my account and close it. I had this same problem with casino.mx and they sorted it within 2 days. Please help I do not know where to go I feel lost and hopeless. They have my correct details which i confirmed with a half an hour appointment at my bank why cannot they wire transfer me this money.

We contacted the casino about this complaint and after sending two emails we finally received the below reply from a manager one week later…

Dear Rick,

I trust this email finds you well.

Firstly be informed that the case and communication with the player has already been brought not to only your attention, but as well to attention of our licencing authority MGA where we have already reverted on the case and why the payouts to her account at the current moment are not possible for us. We are aware that the situation like this is bringing inconvenience to the player, but rest assured that this is not a case of any scam or unwillingness to wire to the player her legitimately gained winnings.

Unfortunately, all of the bank transfers that we have attempted to settle to the player’s bank account have been rejected and bounced back to our bank account. The problem occurred due to the fact that player is coming from Canada and all the bank wires to settle the player’s winnings to Canadian bank accounts, such the case is with this player, are being rejected. Transfer through e-Wallets such Neteller and Skrill channel is is not a possibility because Paysafe Group is not allowing Canadian customers to make or receive any transactions from Gaming merchant accounts.

At the moment we had no option than search for the solution from our payment provider, which, in order to make the withdrawals to Canadian customers available, needed to implement a new technical solution on their end by doing extension on the credit card refund channel. We have no reason to withhold player’s winnings but unfortunately at the moment the solution we’re awaiting is in the hands of 3rd partner and as much as we push from our end, we cannot influence on when the solution will be fully functional. I hope you can understand that implementations like this do take more time, and at the moment we only ask the player for a bit of more patience until we have a positive update from our payment provider.

Sincerely,
Casino Sieger
Management department

Casino Sieger’s managment states…

Unfortunately, all of the bank transfers that we have attempted to settle to the player’s bank account have been rejected and bounced back to our bank account.

But according to the player, Casino Sieger has only attempted a transfer once…

But i would like to point out since I went to the bank and and gave them 100% correct details for my bank they have not tried to send a bank transfer again

The player has also informed us that their bank is claiming that no wire transfers were rejected…

They said they sent payment to my bank 8 weeks ago but i contacted my bank and they said they did not reject any incoming wires

In all fairness to both parties we have presented each side of the story and some of what we have presented is the players word against the word of Casino Sieger’s management. Unfortunately the fact does remain that the casino cannot process ANY payments to Canadian players at this time and this is the purpose of this complaint report.

If you are a Canadian player we urge you not to deposit any money with Casino Sieger at this time as you will not be paid any winnings. As soon as the casino is able to process Canadian payments again we will update this complaint report to reflect the change.

 

 

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Silver Oak Casino Complaint – Resloved

August 10, 2017 · Filed Under Casino Complaint Reports 

A player filed a complaint report with us asking for help in retrieving her winnings from Silver Oak Casino. Although Silver Oak is part of the Virtual Casino Group, a group of casinos that are blacklisted, we still have a great contact over there and we emailed him for some clarification on why this player’s account had been revoked. Of course as you can read from the players account below, she conveniently leaves out the part about her charging back over 4k on her credit card. She also threatened the casino. Both those two things are sure to get a player’s account closed and on top of that they may notify other online casinos about her activities and she could be banned from playing other casinos online as well.

This is the complaint email we received from this player about Silver Oak Casino:

Complaint:

I started playing at SILVER OAK online casino in Feb or Match 2017. I did my first withdrawal on March 6, 2017 and made several withdrawals after that in march, April and may 2017. I have not been paid a cent for any of my withdrawals. I started inquiring as to why I had not been paid about 3 weeks after first withdrawal. Every time I inquired about being paid, I just kept getting the run around with excuses (i.e payments are 3 months behind; need more documents; will look into it; verify my address; will send complaint to manager; etc). I inquired about non-payment the other day and was told my account had been revoked and they immediately  stopped talking to me. Silver Oak will not pay out what they owe me. I wrote down and saved all my withdrawal info/history. They owe me almost $5000. They owe my daughter, username=xxxxxx $2000 dollars and refuse to pay her as well. Please help me anyway you can. I appreciate  any help. Thank you…….Virginia

And this is her follow up email with us from the same day:

The only reason I can give for revocation is because I have continually sent emails to them about not being paid. I told them I was going to let people  know about this. I tried to get ‘askgamblers’ to contact them about non-payment, I think they did, cause ‘askgamblers’ told me their inquiry about me was rejected. It was after that, when someone else contacted them on my behalf, that I found out my account was revoked. It’s because I have been very vocal to them about not being paid. That’s the only reason I can think of for the revocation.
Thanks

Virginia

After emailing our contact at Silver Oak Casino we saw that the player conveniently left out the part about charging back her credit card in the amount of $4869. Here is the email we received back from support:

This player owes us $4869 from disputing her deposits, we are not issuing out his payments to her.

I hope you understand.

Best regards,

Mary

If you are going to do a chargeback on money that was deposited in good faith to a casino you will get what you deserve from the casino and that is having your account locked and and any winnings confiscated. It’s really that simple. This complaint is now closed and resolved in favor of Silver Oak Casino.

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Don’t accepts calls from Bob (Unless it’s your uncle)

June 19, 2017 · Filed Under Casino Complaint Reports 

Okay… at the very least don’t accept a call from Bob telling you to play at a particular online casino. This complaint just starts off so bizarre that I thought it was worth sharing. If I understand this correctly, this player gets a call from someone named Bob and he tells her to go play at Red Stag Casino and he will give her a bonus that only has a 15% play thru. Now, I’m not sure about everyone else, but if someone I don’t know calls me out of the blue and asks me to go spend my hard earned money at someplace this guy I don’t even know asks me to, I’m going to immediately tell him where to stuff it. Apparently this player didn’t mind at all and like a good cold caller spam recipient soldier she went right ahead and did what she was asked to do.

Now she is claiming that the casino was showing a wagering requirement of only 15%. When I checked out the bonus terms at Red Stag I saw that they were 30%.

Red Stag Casino Bonus Terms

I’m not sure how someone who just signs up as a regular player could receive a special bonus. She does not mention any special bonus code in her email or in any of the conversations I had with her. It’s basically her word against the casinos. And I also don’t know if you can try and cash out without reaching the wagering requirement but she claims she can’t. Again no proof from the player. She has never given us any proof of any of this. Just her word against the casinos.

Just a word to the wise. If you are going to play with a special bonus (or in this case wagering requirement) take the time to take some screenshots so you have proof in case things go south on you when it comes time for a payout.

In this case there is nothing we can do. Bob got the better of her on this one and since we could not help her we also had to endure her verbal meltdown…

“I thought  your company helped consumers with this type of problem.”  “Looks like you are not working to protect the online consumer!!!!”

For anyone interested in reading her complaint here it is…

Complaint:

Someone named Bob called me and ask me to come and play at Red Stag Casino online. I decided to go ahead and play and deposited 150.00. They gave me a bonus and in the deposit area it tells you how much you deposited, how much they are giving you, and what the playthrough amount is. This bonus clearly stated that the playthrough was 4500.00. I keep records myself of my bets as well as checking periodically is the withdrawal screen to see what I still need to wager before I can request a withdrawal. It will tell you on that screen what you have left yet to wager. It won’t even allow you to submit your request if you still have a balance left to wager. I had $361.55 in my account when I requested a withdrawal. Apparently they send the request to the audit department to check it out before it can be processed. I went into the Red Stag Casino site to see if my withdrawal had been processed yet and discovered that they had put the money back into my account. When I called to request why, they told me to read my email which had gone to my junk mail for an answer. They said I had not reached my wagering requirement for a withdrawal. I was applauded. A request WILL NOT EVEN GO THROUGH UNLESS YOU HAVE REACHED YOUR PLAYTHROUGH!!!! They tried to double the playthrough to 9000.00. They said I was missing 4495.00. This is ridiculous as the playthrough clearly stated 4500.00. They said it was stated in rules of playing that all of the bonuses had a 30X’s playthrough. I don’t know about which bonuses have a 30X’s playthrough as I had not played here before. ALL I KNOW IS THAT MY BONUS WAS CLEARLY STATED THAT THE PLAYTHROUGH WAS $4500.00, I MET THE PLAYTHROUGH, SENT REQUEST THROUGH TO PROCESS AND THEY WILL NOT GIVE ME MY MONEY…I have sent emails and called at least twice onlly to be told the plalythrough was 9000.00 on that bonus. I clearly keep track myself as well as check the withdrawal screen periodically to see what the balance is on my playthrough. It seems to be a no brainer to me, as a request won’t even submit unless you have reached your playthrough. I have played online for years and this is the first problem I have had. They are not dealing with an uneducated, new online player. I am being wronged and I don’t like it. Please assist me in getting the winning I deserve!!!!! I will forward you the emails they have sent me. They are trying to scam me….

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Foxy Bingo Scam

Foxy Bingo and Foxy Casino have now been added to our Blacklist. The owners of Foxy “Cashcade Limited” decided it would be a good idea to close their affiliate program for their casino and bingo properties, namely Foxy Bingo and Foxy Casino. The Cashcade affiliate program had an agreement with affiliates (we are not one of them) that if they brought in new real money players for Foxy Bingo and Casino they would get a percentage of the profits for the life of those players. Cashcade DID honor their agreement up until the time they decided to close Cashcade and re-open later under a different name. Opening up under a different name or “brand” is certainly not a problem and it happens all the time in this business. The problem here is that they have said they will open up under another name and NOT bring the affiliates with lifetime player agreements along with them. That folks is called theft. The heat is on right now for Cashcade to reverse this terrible decision but at this time it still stands and so Foxy Bingo and Casino will be on our Blacklist until further notice. If they are willing to steal from hard working webmasters and affiliates we are sure they would have no problem scamming from players as well.

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Zodiac Casino Complaint – Resolved

February 6, 2017 · Filed Under Casino Complaint Reports 

A player submitted a Zodiac Casino complaint about the casino blocking their account after winning $175.18 CAD. Apparently the player was found to have two accounts open at the casino. Of course the player complained that he did not know about the other account (something we hear all the time). Sure it’s possible that most players do not realize they have more accounts than one. This could come from opening an account years before and just forgetting about it. Nevertheless this is a violation of the casino’s terms and conditions and it is up to the player to contact support and simply ask them about it. It’s also important to document supports answer and save it. If the casino support says you do not have any other accounts and later on it’s found that you actually do have a duplicate account, you might have a leg to stand on when it comes to challenging them about it.

At this point in the complaint we would’ve just sided with the casino but in this instance the player told us that Zodiac Casino offered him 1000 free spins after they told him they had blocked his account. This is the player’s complaint…

Message:

i win 175.18$ (CA) on zodiac casino but when i cash my win my account was block. i write to the custumer service (tchat service) and he said to contact the riskmanagement@casinoreward.com and after 5 days he respond me then i have 2 account with the same e-mail and he don’t want to paid me but i don’t know for the 2 account. he offer to give me 1000 free spin. i don’t understand how i can play 1000 spin if i don’t have access to my zodiac casino account i still lock from the moment trying cash it.

I wanted to find out if the 1000 free spin offer was true so we reached out to our contact at Zodiac for some clarification. Our contact reported to us that there was no such offer and never has been. She asked to see the email or chat log that validated the players claim about the 1000 free spin offer. We again reached out to the player and they replied with the below email. Of course nothing that shows anything about a 1000 free spin offer…

hi!
i received this mail and when i open this mail, i received the offer for 1000 free spin….i don’t know for the 2 account..i just 1 email adress. so i win 175.18$ and he refused to paid… it’s a fraud!! but this is the mail:
  
Hello xxxxx,
Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.
The Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino’s exposure to online losses.
As such, the winnings have been voided and confiscated.  .
Kind regards,
Risk Management
Casino Rewards

With this we concluded out complaint investigation in favor or Zodiac Casino. The player violated the terms of the casino for having two accounts with the same email. And on a side note. Even if the player had two accounts with different emails, that is still a violation and would be subject to account closure.

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Planet 7 Casino is now Blacklisted

January 21, 2017 · Filed Under Casino Complaint Reports 

Planet 7 Casino has been scamming players out of their winnings for months now. We have had numerous complaints READ COMPLAINTS HERE over the past several months about non payment of winnings. Some players have reported that after months of complaining to planet 7 casino’s customer support that the casino actually did payout. These reports have been unconfirmed. What we do know for a fact is that support used to answer our complaints in a timely fashion but those days are long gone. Planet 7 Casino no longer responds to any of our player complaints and that is why we have made the decision to Blacklist them.

We urge players to avoid Planet 7 Casino at this time. Since the casino no longer responds to our complaints we have no idea if they are blatantly ripping players off or if they are having processing issues but either way it is in the players best interest to avoid this casino.

 

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Spinit Casino Payout Complaint – Resolved in Favor of Casino

December 23, 2016 · Filed Under Casino Complaint Reports 

resolved  Spinit.com Payout Complaint – Resolved

Player came to us with a payout complaint about Spinit.com rejecting their winnings…

Message:

It’s a new casino they’ve stated I’m not getting my winnings as I used my daughters paysafe account  with her permission also my daughters first they say ids okay then.   Something different help

I know. The complaint is a bit confusing but basically the casino, like ALL online casinos told the player you cannot use someones e-wallet or credit card. That is not allowed for fraud reasons no matter if you did get permission (always read the terms and conditions).

But there is another reason the casino refused the winnings, This player and her daughter were playing from two accounts in the same household. This is a major term breaker. NEVER have more than one account per casino per household.

This is the email Spinit.com sent the player…

Dear XXXX,
I hope this email finds you well.
I regret to inform you that your winnings have been removed due to a breach of the bonus’s Terms and Conditions during your game play.
Using some one elses payment method is not allowed. Also only one account is allowed under the same household.

Your initial 10 GBP deposit has been returned to your gaming account, so that you may play with your deposit without being tied to the bonus terms.

Feel free to contact us at any time for any question that you might have. Our Casino Hosts will be more than glad to assist.

Sincerely,
Spinit Support

Well at least the casino was nice enough to give her back her original deposit. They most always do in these cases.

 

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