el dorado casino is a joke STOLE MONEY

[coltso]

EL DORADO PALACE is a crooked site. i had $655 im account i had met all the bonus requirements, i withdrew $555 so i could have $100 to play with. 3 days later i received an e-mail telling me they canceled my withdrawal request because accoring to their rules a player can not play on the site with a pending withdrawl. so since i withdrew $555 accoring to there rules i could not gamble anymore until the pending withdrawal had been processed. tell me that is not the dumbest rule ever. they dont let you play at all with exisiting money if you have a pending withdrawal.
if that is not bad enough they did not even redeposit back into my account,they just took it,telling me i violated there rules . and i could not get that money back
now if that is not bad enough, i built the last $100 upto $455.so i went to withdraw the whole $455, but was told i could not because i did not meet the bonus requirements, because they said i violated there rules so the bonus has to start over, even though i met the bonus requirement of 30x, i wagered more then double that, but it started all over once they cancelled my ininital withdrawel
is this standard, or is it a crooked site. had anyone ever heard of such a rule that you can not gamble any exisiting money in your account while there is a pending withdrawal???? that could be the dunbest rule ever

[CSR]

I've sent an email to management to see if we can get some answers about this issue. Hang tight and hopefully we will hear back soon although in some parts of the world it is a long holiday weekend.

Rick
CSR

[CSR]

We have been in contact with the casino management and frankly it is just alot of double talk. We are not happy with this players withdrawal being confiscated because of a term that states the player cannot wager while a withdrawal is pending. The player was playing with their own money while the withdrawal was taking place and we cannot see any reason this is considered fraudulent. The casino could have simply told the player he could not do this and refunded the players money instead of stealing it. We are warning ALL players to avoid El Dorado Casino at this time.

Rick
CSR

[bingoballs]

Thanks for giving the solution for that matter... & thanks for done the needful work on that...