Okay… at the very least don’t accept a call from Bob telling you to play at a particular online casino. This complaint just starts off so bizarre that I thought it was worth sharing. If I understand this correctly, this player gets a call from someone named Bob and he tells her to go play at Red Stag Casino and he will give her a bonus that only has a 15% play thru. Now, I’m not sure about everyone else, but if someone I don’t know calls me out of the blue and asks me to go spend my hard earned money at someplace this guy I don’t even know asks me to, I’m going to immediately tell him where to stuff it. Apparently this player didn’t mind at all and like a good cold caller spam recipient soldier she went right ahead and did what she was asked to do.
Now she is claiming that the casino was showing a wagering requirement of only 15%. When I checked out the bonus terms at Red Stag I saw that they were 30%.
I’m not sure how someone who just signs up as a regular player could receive a special bonus. She does not mention any special bonus code in her email or in any of the conversations I had with her. It’s basically her word against the casinos. And I also don’t know if you can try and cash out without reaching the wagering requirement but she claims she can’t. Again no proof from the player. She has never given us any proof of any of this. Just her word against the casinos.
Just a word to the wise. If you are going to play with a special bonus (or in this case wagering requirement) take the time to take some screenshots so you have proof in case things go south on you when it comes time for a payout.
In this case there is nothing we can do. Bob got the better of her on this one and since we could not help her we also had to endure her verbal meltdown…
“I thought your company helped consumers with this type of problem.” “Looks like you are not working to protect the online consumer!!!!”
For anyone interested in reading her complaint here it is…
Someone named Bob called me and ask me to come and play at Red Stag Casino online. I decided to go ahead and play and deposited 150.00. They gave me a bonus and in the deposit area it tells you how much you deposited, how much they are giving you, and what the playthrough amount is. This bonus clearly stated that the playthrough was 4500.00. I keep records myself of my bets as well as checking periodically is the withdrawal screen to see what I still need to wager before I can request a withdrawal. It will tell you on that screen what you have left yet to wager. It won’t even allow you to submit your request if you still have a balance left to wager. I had $361.55 in my account when I requested a withdrawal. Apparently they send the request to the audit department to check it out before it can be processed. I went into the Red Stag Casino site to see if my withdrawal had been processed yet and discovered that they had put the money back into my account. When I called to request why, they told me to read my email which had gone to my junk mail for an answer. They said I had not reached my wagering requirement for a withdrawal. I was applauded. A request WILL NOT EVEN GO THROUGH UNLESS YOU HAVE REACHED YOUR PLAYTHROUGH!!!! They tried to double the playthrough to 9000.00. They said I was missing 4495.00. This is ridiculous as the playthrough clearly stated 4500.00. They said it was stated in rules of playing that all of the bonuses had a 30X’s playthrough. I don’t know about which bonuses have a 30X’s playthrough as I had not played here before. ALL I KNOW IS THAT MY BONUS WAS CLEARLY STATED THAT THE PLAYTHROUGH WAS $4500.00, I MET THE PLAYTHROUGH, SENT REQUEST THROUGH TO PROCESS AND THEY WILL NOT GIVE ME MY MONEY…I have sent emails and called at least twice onlly to be told the plalythrough was 9000.00 on that bonus. I clearly keep track myself as well as check the withdrawal screen periodically to see what the balance is on my playthrough. It seems to be a no brainer to me, as a request won’t even submit unless you have reached your playthrough. I have played online for years and this is the first problem I have had. They are not dealing with an uneducated, new online player. I am being wronged and I don’t like it. Please assist me in getting the winning I deserve!!!!! I will forward you the emails they have sent me. They are trying to scam me….