WinAsDealer: payments never arrive, Customer Service unresponsive

December 20, 2009 · Filed Under Online Casino Scams · Comment 

This just in from Casinomeister:

The issue that triggered this Warning was as follows:

* Player had approx $3000 in withdrawals approved and pending.
* Payments never arrived.
* Player contacts the casino several times over the course of two months, is repeated told “The finance department will contact you”. No such contact is ever made.
* We received the PAB, try contacting the casino several times over the course of November and December. Absolutely no response of any kind is ever received.

Based on this I have no choice but to issue the following:

Warning: WinAsDealer is with-holding player monies with no explanation and ignoring all attempts to seek resolution of the issue(s). Players are advised to avoid WinAsDealer until further notice.

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Avoid El Dorado Palace Casino

December 1, 2009 · Filed Under Online Casino Scams · 1 Comment 

We recently received a negative forum post by one of our members located here. El Dorado Casino has a predatory term in their bonus terms at the bottom of the page that states “Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management’s discretion”.

This player had a withdrawal pending and didn’t know about this ridiculous rule so while he was waiting to receive his payout he decided to continue playing with $100 that he left in his real money account. The casino pointed him to this term and then confiscated his entire withdrawal. If the casino was fair they would simply have warned the player not to play instead of stealing his money.

We have been in contact with the management at El Dorado Palace and to their credit they did respond to this issue BUT they responded with alot of double talk as to why the player lost his winnings. If the casino doesn’t wish people to play while waiting for a payout to be processed they should simply lock the players real money account until the payment is processed. This bonus term in our opinion is predatory to players and therefore we are labeling El Dorado Palace a scam casino and it should be avoided by EVERYONE until this term is removed.

Rick
CSR

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