Avoid Sierra Star Casino

November 20, 2009 · Filed Under Online Casino Scams · Comment 

This just in from Casinomeister:

We received a complaint where a player received a bonus offer, deposited and (eventually) received the bonus, played and tried to withdraw but was repeatedly asked for documents and then ignored completely. When we inquired on the player’s behalf we were told “we have received the complaint and rest assured that we will be on top of this case” after which nothing was ever heard again from either the casino or the player.

Warning: Sierra Star Casino is unresponsive to player complaints and may confiscate a player’s balance without explanation or recourse. In particular they are not willing to deal with us so they’re on their way to the “No Can Do” List. Players are advised to avoid Sierra Star Casino.

UPDATE:

We’ve recently received another complaint from a casino in the Teller Processing Ltd (Cyprus) group of which Sierra Star is a member. So for now it’s heads-up on these casinos:

  • Sierra Star Casino
  • Royal Dice Casino
  • Giant Vegas Casino
  • Nuts Poker

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EU Casino: balance confiscations, non-responsive

November 10, 2009 · Filed Under Online Casino Scams · Comment 

This just in from Casinomeister:
We’ve had a rocky relationship with EU Casino over the years but recently that has deteriorated so dramatically that I feel I have no choice but to proceed with a Casinomeister Warning:

In this latest case a player deposited £1000 and received a £500 bonus through an affiliate site. The player worked through the WR, then continued to play until they were down to a £500 balance. They requested withdrawal of their balance.

When they checked their account the balance had been confiscated and they had an email stating that this action was taken due to “play patterns” and “irregular gaming” and that their decision was “final with no recourse for appeal.” Neither the player nor the affiliate could get a response from the casino so the player turned to us.

As it happens we fared no better. After an initial response of:

Thank you for your email.

Please be advised that I have forwarded your concern to the relevant department.

Regards,

Nothing happened. The casino did not contact the player at any time, and simply refused to respond to our efforts to discuss the issue with them.

Warning: EU Casino is confiscating player balances with nothing more than an “F Off” email. The player is given no recourse and even the affiliates cannot help. The casino ignores all attempts to raise the issue. Given the recent developments and the rocky history we’ve seen with this site we recommend that players avoid EU Casino.

We will also be recommending that EU Casino be added to the “No Can Do” List since they clearly have no intention of cooperating with us on player issues.

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