Avoid Shufflemasterlive.com

March 26, 2009 · Filed Under Online Casino Scams · Comment 

This just in from Casinomeister:

Several weeks ago a player approached us with a problem regarding Shufflemasterlive.com where they had met all the requirements set by the casino, had seen their withdrawal approved … but no payment was made.

The player contacted the casino almost two dozen times and always received one of two responses: (a) “Sorry, technical problems. We’ll get back to you soon.” or (b) “Thank you for reporting the delay, we have sent your issue to the relevant department”. The end result was nothing: no payment, no follow-up, nada.

Once the player had filed their PAB with us we tried contacting the casino several times and always got reply (b), “Thank you … we have notified the relevant department” blah blah blah. In other words there is nobody home here. Either that or they’re simply ignoring customer issues. In any case …

Warning: Shufflemasterline.com is sending out very polite form letters and/or automated responses but the bottom line is that players are not being paid and player issues are not being addressed. Avoid this site!

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Avoid 32deck.com

March 7, 2009 · Filed Under Online Casino Scams · Comment 

This just in from Casinomeister:

32Deck.com: Non-payment, Unresponsive to player issues.

Player brought a non-payment issue to us on 21st January: after providing photo ID and following specific play-through instructions from the casino the player was told to proceed with their withdrawal … but the casino people went after that request was submitted. Thereafter the player received no response from the casino.

We first submitted the issue to them on 22nd January, with further attempts on 18th February and 3rd of March. We have received no acknowledgment nor response from the casino in this entire time.

Warning: 32deck.com is ignoring player issues, failing to follow-through on payment requests, and refusing to acknowledge 3rd-party attempts to the aid the player. Players are advised to avoid 32deck.com until there is reason to believe that these issues have been resolved.

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