FirstRoyalCasino.biz not paying players

October 29, 2008 · Filed Under Online Casino Scams · Comment 

New Warning From Casinomeister:

Player came to us with the following issue:

Quote:
I made a withdrawal of €650 on 29th of August … and never heard from them since.

In spite of the player’s many attempts to get assistance from the casino they never replied.

We tried to raise the issue with the casino and the casino CEO several times received nothing, not even an acknowledgment, in return.

Warning: FirstRoyalCasino.biz is approving payments and reporting them complete but never actually paying the player. We advise players to avoid FirstRoyalCasino.biz until further notice.

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Resolved – BeTheDealer: no-pay and unreliable Customer Service

October 26, 2008 · Filed Under Online Casino Scams · Comment 

This just in from Casinomeister:

A long-term, VIP player at BeTheDealer came to us with problems related to a $33,500 pay-out that was several months overdue. The casino had proposed and committed to a series of installment payments but failed to follow-through after the first payment had been made. The casino then skipped on two subsequent payments at which point the player asked us to get involved.

The casino refused to discuss the case but assured us that the player had been contacted with “a solution”. The player disagreed: no such contact had been made. We complained to the manager and finally heard from the player that the casino promised the missing payments within days: they never came.

Again we approached the casino and were again told that a solution had been agreed to with the player. The player verified that a new date had been set for the payments. Those dates have again come and gone and the player has seen no payments forthcoming.

At no point did the casino dispute the monies owed.

Emails from us and the player to the casino support staff and the casino manager now go unanswered. This situation has gone on for some weeks now.

Warning: BeTheDealer is not paying players even after agreeing to payout terms. The casino manager repeatedly makes and breaks commitments with the end result that players wait but the payments never come. When the requests for help become inconvenient the casino people simply refuse to reply.

Until such time as this situation is corrected we advise players to avoid BeTheDealer.

Casinomeister reports that this issue is resolved

About a week ago we were contacted by the casino management. They expressed great concern and pledged to resolve the player’s grievance ASAP.

As of today I have word from the player that they have in fact paid in full. I now withdraw this Warning accordingly.

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RESOLVED: Lucky 18 Casino: withdrawals stalled, no response.

October 18, 2008 · Filed Under Online Casino Scams · Comment 

Casinomeister Warning:

A player at Lucky18Casino.com has an issue where they had $450 stuck in withdrawal limbo and Lucky 18 Casino wasn’t responding to their requests for help. All attempts to help the issue get resolved produced the same results, nothing.

Warning: Lucky 18 Casino is not responding to player needs for withdrawal assistance.

RESOLVED: This is from The Casinomeister…

I’ve gone through a good collection of evidence relating to this case — including over 60 minutes of phone calls — and I have to conclude that this was a completely spurious complaint. The bottom line is that the player was trying to pressure the casino and used us a means of accomplishing that. Very uncool! We are now discussing the possibility of permanently banning this player from Casinomeister … as in _for life_.

That said I have to say that it’s very unfortunate that we were unable to get a response from the casino earlier in this process. It would appear that’s at least partly my fault in that I wasn’t using the proper email address for these issues which is disputes@lucky18casino.com

So, to be perfectly clear: the casino was not at fault here. The player’s claims were untrue and unjustified.

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