We have recently been receiving numerous complaints from online poker players about Cake Poker delaying player payouts. The emails from Cake pretty much all say the same thing;

“Due to the current delays we are experiencing with cashouts, I’m afraid we cannot confirm a timeframe as we could not guarantee a timeframe and we do not wish to mislead you. We are hoping you won’t be waiting much longer and we will email you as soon as the funds have been sent”.

Some of the responses from Cake are saying that they’re “backed up” with payout requests. We are not talking about a few days or weeks here folks. We are talking about months going by without the players being paid. This is completely unacceptable. They certainly aren’t getting “backed up” with taking players deposits.

We urge caution at this time to new and existing players depositing at Cake. Chances are you will not be getting your money anytime soon.

There is good news though. If you enjoy playing on the Cake Poker Network you can still do so by playing at Intertops Poker Room. Intertops uses the Cake Poker Network but when cashing out players go through Intertops Processors and not Cakes. Intertops is where I personally play at and payouts have never been faster.

Rick
CSR

Casinomeister put out a warning today about Purple-Lounge.com having numerous player issues and all attempts to contact support have gone unanswered.

We tried ourselves to contact support through Live Chat but received the following message:

“Unfortunately our live chat facility is unavailable at present. Please complete the form and enter your email address below to notify our support team of your query and we will respond as soon as possible. Alternatively, please email support@purple-lounge”

Looks like their could be some trouble with the company and it’s probably in the best interest of players to avoid depositing and playing at the casino at this time. Reports that the casino and poker software clients are down have been floating around but have not been confirmed.

There are also reports that MediaCorp (Purple Lounge’s Parent Company) trading on the London Stock Exchange (AIM) have been suspended.

Rick
CSR

If your thinking about playing at SmartLiveCasino.com you might want to reconsider. Here’s why; A player from Smart Live Casino came to us last week saying that he had been scammed out of his winnings and asked us for help. The player sent us emails showing that he had in fact been paid out a partial amount of his winnings (2000 GBP) and that he then asked customer support when he would get the remaining 9150 GBP. Customer support emailed back this response:

“Unfortunately we were not able to process the whole amount from your account. We are doing our best to process the remaining amount”. 

The player waited and waited but the remaining money was never processed to his account. Another email to support got the play this response:

 “We will get back to you on Friday with our final decision regarding your account and the outstanding balance.  If you’re not happy with that decision you are free to contact our 3^rd party adjudication service (http://www.ibas-uk.com/)”

Well needless to say for some reason they decided to not pay the player the rest of his winnings and the “3rd party adjudication service” was of no help either.

Another email to customer support was sent and we received the response that the player had been locked out of their account for fraud. The player had actually been locked out of their account before they paid him but then they reopened the account after he sent in his docs and paid him the 2000 and then promised to pay him the balance (we have all the email correspondence). They failed to mention all this in their response to us.

The way we see it if there was fraud involved like Smart Live suggests then why did the casino reopen the players account and start to pay him off? I asked support this very question and they are now choosing to ignore us.

At this time we would suggest players not deposit money at Smart Live Casino. In our opinion customer support is not being truthful about what is going on with this players account and they are withholding winnings that are owed to this player.

Rick
CSR

We recently received an email from a player at CasinoRoyalClub.com about a non payment issue that they needed help with.

The problem started with a bank wire withdrawal request on Nov 25th 2011. The player stated that all the paperwork (ID confirmations) were completed on the same day Nov 25th but since then the casino kept telling the player to call back in 48 hours. She’s been told this at least 10 times. The amount owed is $900 and of last contact they are saying their processor is not working. Emails to the casino from the player are no longer being returned.

We have sent emails to both support and the casino manager about this matter and as of this posting they have all been ignored.

We advise all players to avoid Casino Royal Club at this time.

We received an email from one of our site visitors yesterday that inquired about the validity of an email they received telling them they had won 945,000 GBP. The email had an attached pdf file that opened up with this:

Confirmation of ₤945,000.00 GBP/ Email Address with Ticket No: 4-24-45-46-52-1
We are happily announce the official publication results of Computer Ballot Draw, Electronic On-line Lottery
organized by the Platinum Plus Online Casino held on January 2012 and the result were release this 24th
January 2012 by TOCOP in conjunction with the GCC Countries and Board of Trustees.
NOTE: Your Email Address has been picked from Chambers of Commerce, Industry and Foreign Trade
Division/Businesss Directory Organization in GCC Countries. This is a scientific email program draw in which
your email address was used. It is a promotional program that encourages Business Users, Organization and
Individuals as you do not require buying a ticket to enter.

As you might notice the above confirmation info is riddled with grammatical errors from the start (We are happily announce). That is the first red flag or actually the second because we can plainly see it is a get something for nothing scam that has all the tell tale signs of the 4-1-9 Nigerian Advance Fee Fraud.

The confirmation letter also goes on with a lot of important sounding things like “TOCOP in conjunction” (don’t even know what the TOCOP is, “GCC Countries” (Apparently Arab countries now love to give out millions in GPB). What does a “scientific email program” even mean???

And get this. These scammers even ripped off the logo from the legitimate (and CSR Approved Casino) Platinum Play.

I could go on and on about this scam but the bottom line is this; If you get an email from some casino called “Platinum Plus Online Casino” or platpluscas.co.uk or pponcas.com it is a scam. They are trying to capitalize on the legitimate, licensed, and regulated online casino Platinum Play.

If you are not sure what “advance fee fraud” is, Google it. These types of scams come in many forms and we highly recommend that anyone not familiar with them take the time to educate themselves.

Rick
CSR

Below is the the email you will most likely receive and the next image is the response from the Platinum Plus Scam Con Artists telling the email recipient how to Western Union the “advance fee fraud” payment.

Casinomeister is reporting that Grand Duke Casino is refusing to payout a players winnings. It appears the player had bet a bonus and won £7200. A request for the money was made by the player and when the money didn’t arrive on the day it was supposed to the casino suspended the players account and confiscated their winnings. The reason:

We regret to inform you that after thoroughly going through your game history, we have found pattern play, which is easily associated with several types of BlackJack systems(Paroli and 1-3-26).

When Maxd at Casinomeister contacted the casino he was told:

Unfortunately, we are not able to divulge any customers’ account specific information. Rest assured that we are acknowledging this matter with the casino account owner.

The “casino account owner” reported that nothing like “acknowledging this matter” was forthcoming from the casino. No further response from Grand Duke Casino support has been reported.

Players (and potential players) at Grand Duke should avoid this casino at this time for confiscating winnings without a valid reason and for not willing to discuss the matter with the player or 3rd party watchdogs.

We are recommending at this time that players AVOID playing at JuicyStakes.com poker room. We had a player complaint about not getting their payout and it has now been over 2 months since the request for a check was made.

We contacted Juicy Stakes and they assured us the player would get paid and but they told us they were experiencing payment delays (which usually mean processor issues).

From Juicy Stakes support: ” There are some delays at the moment which is why it has taken so long but we are working to make sure it does not take much longer. We will email the player as soon as the funds have been sent.”

After replying that a month and a half is not acceptable for a payout I received this back…

“I agree completely with you. It is not a timeframe that we want and we are working hard to speed checks up for our players. We’re hoping these delays don’t persist for much longer. I’m afraid I cannot provide you with an exact timeframe as we could not guarantee it and I do not want to mislead you or the player. “

This was a month and a half ago and now today the player has reported to us that he still has not received his payout in the amount of $3000.

Players are advising at this time to not deposit at Juicy Stakes for lack of payment and possible payment processor issues. If you are a player at the casino or poker room it may be wise to put in a withdrawal request as soon as possible. The delays could get longer.

Rick
CSR

Today (Oct. 30th 2011) we received a complaint from a player at Royal Dice Casino. The player informed us that he has been a VIP player for over 5 years at royaldice.com, sierrastarcasino.com and giantvegas.com and that he is owed over $25,000 from all the casinos combined. Problem is that none of the casino support phone numbers or emails work. The phones are out of service and the emails all bounce back. At this point we can only assume that all Teller Processing LTD casinos are out of business or going out of business very soon. Nutspoker.com’s website is already showing a “suspension of their services” message so that should tell players something.

We are advising all players to avoid the below listed casinos and poker room. None of them have any customer support anymore and they are not paying their players.

royaldice.com
Sierrastarcasino.com
giantvegas.com
nutspoker.com

It has been brought to our attention from Maxd at Casinomeister that there is a serious problem over at slotsjackpotcasino.com with a players payout. The player won €9000 on the slots and the casino did payout a portion of the money but decided to keep the rest and lock the player from their account. The casino has ignored all forms of communication in trying to resolve this dispute and we are in agreement with the Casinomeister that players should avoid Slots Jackpot Casino at this time.

Rick

CSR

Casinomeister just posted a warning about Slotmadness not paying a play the $270 that was owed to him. Apparently his payout was approved pending the usual documentation players need to send casinos for ID verification. The player sent the docs in 4 times and apparently the casino approved them every time but then nothing happened. No money no nothing. When Casinomeister tried to intervene the casino gave him some nonsense about the doc being too large so MaxD over at Meister sent it over there himself and again… nothing.

We urge all players to stay away from Slotmadness.com. They are scamming players out of their winnings. If you decide to play at this casino chances are you will not get a payout if you win.