-
Categories
-
Archives
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- December 2008
- November 2008
- October 2008
- September 2008
- June 2008
- May 2008
- April 2008
- January 2008
- November 2007
- September 2007
- May 2005
- April 2005
- March 2005
- December 2004
- November 2004
- October 2004
- September 2004
- August 2004
- July 2004
-
Links
- Big Daddy Poker - Everything Poker, All the Time
- Resources
Free Flash Slot Games
Free Flash Blackjack
Canadian Casinos 
German Casinos 
Spanish Casinos
UK Casinos
French Casinos
Italian Casinos
Japanese Casinos
CSR Approved Casino
Withdrawn: Nedplay: slow pay and AWOL Customer Service
Nedplay Acquired by 32Red Online Casino
Summary: The award-winning 32Red Online Casino expands through the acquisition of Nedplay, absorbing the player base and processing outstanding player payments.
32Red, powered by Microgaming, is today pleased to announce that Nedplay casino will become part of the award-winning gaming operator’s group of casinos. The acquisition of the Nedplay casino, including the player database, Internet domains and Intellectual Property by 32Red, means that players at the Nedplay casino now enjoy the same high level of service and support and exciting promotions, as players at the Company’s other two casinos, 32Red and Dash.
CEO of 32Red, Ed Ware, commented:
“We are pleased to have the Nedplay Casino ( http://www.nedplay.eu ) join our group and look forward to delivering the same high standards we apply across our existing operations to the Nedplay Casino”.
The acquisition comes after the flagship casino,32Red, following six years of successive Best Casino ( http://www.32red.com/about_us/best-casino.html ) awards, is named Casino of the Decade by industry watchdog and player advocacy site, Casinomeister. Ware added:
“Nedplay players join 32Red at a time when our efforts over the past 7 years have accumulated in us receiving the first ever Casino of the Decade accolade. They can now look forward to the same award-winning service and online casino (http://www.32red.com ) experience that 32Red regulars have enjoyed since the casino’s launch in 2002.”
The Nedplay brand continues for the time being with 32Red due to assess future plans over the coming weeks. Players with approved pending withdrawals that are outstanding should expect payment from 32Red shortly. Likewise any outstanding Affiliate Partner payments will be settled in the short-term.
32Red Plc – listed on the AIM of the London Stock Exchange (Ticker: TTR) – recently announced a positive end to trading in H2 2009, with gaming revenue up 19% on the first half of the same year and a 23% increase in player recruitment numbers from 2008. The addition of Nedplay will strengthen the company’s presence in the gaming sector for 2010 and is further positive news following the upbeat trading update.
About 32Red:
32Red is the six times winner of the Casinomeister – player watchdog and advocacy site – Best Casino award and holder of the Casino of the Decade title. 32Red is renowned for providing industry-leading levels of support to players and for its 350 casino games, including over 250 online slots, online roulette and more. Over 80% of 32Red’s players are from the UK and 32Red is licensed and regulated by the Government of Gibraltar. The Company operates 32Red Casino, 32Red Poker, 32Red Mobile, 32Red Affiliates, 32Red Bet and DashCasino.com. 32Red Casino is committed to responsible gambling and ensures the company adheres fully to UK law. 32Red Plc listed on the London Stock Exchange in September 2005.
Lizzi Malley
Lansons Communications
Direct +44 (0)207 566 9717
Email LizziM@Lansons.com
Web www.lansons.com
24a St John Street, London, EC1M 4AY
This just in from Casinomeister:
As many readers know there have been a number of unresolved issues regarding Nedplay at Casinomeister. There are currently at least three unaddressed PABs plus a number of issues on the forums that have received little or no attention from Nedplay in the last month or so.
When these combined issues had come to a crisis point about a month ago we were told that the Nedplay manager was on sick leave for another week or so and that all things would be addressed shortly. A few things moved forward incrementally but most of it remained unresolved and unaddressed.
I’m afraid the grace period asked for and granted on the PABs has come and gone and those issues are now being ignored by Nedplay management and Customer Service. Our attempts to get their attention are, once again, going unanswered. So, with all due respect and best wishes to the ailing party I’m afraid I have no choice but to issue the following:
Warning: Nedplay is slo-paying players with approved withdrawals and largely ignoring both player and third-party attempts to get their attention on the issues. Until there is evidence that these problems have been resolved players are advised to proceed with extreme caution with this casino.
Avoid Oceans Online Casino
This just in from Casinomeister:
Player Deposited 1000, got 2000 in bonuses, won 7000 …. casino account is now permanently locked and appr. €8500 denied. Reason: accused of foul play.
Player tried to contact the casino and was ignored. Casinomeister tried several times over the course of several weeks to bring their attention to the issue and were similarly ignored: no response whatsoever.
Warning: Oceans Online Casino is confiscating winnings and locking player accounts without explanation or recourse. Any and all attempts to contact Customer Service are ignored. Players are cautioned to avoid this casino.
WinAsDealer: payments never arrive, Customer Service unresponsive
This just in from Casinomeister:
The issue that triggered this Warning was as follows:
* Player had approx $3000 in withdrawals approved and pending.
* Payments never arrived.
* Player contacts the casino several times over the course of two months, is repeated told “The finance department will contact you”. No such contact is ever made.
* We received the PAB, try contacting the casino several times over the course of November and December. Absolutely no response of any kind is ever received.
Based on this I have no choice but to issue the following:
Warning: WinAsDealer is with-holding player monies with no explanation and ignoring all attempts to seek resolution of the issue(s). Players are advised to avoid WinAsDealer until further notice.
Avoid El Dorado Palace Casino
We recently received a negative forum post by one of our members located here. El Dorado Casino has a predatory term in their bonus terms at the bottom of the page that states “Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management’s discretion”.
This player had a withdrawal pending and didn’t know about this ridiculous rule so while he was waiting to receive his payout he decided to continue playing with $100 that he left in his real money account. The casino pointed him to this term and then confiscated his entire withdrawal. If the casino was fair they would simply have warned the player not to play instead of stealing his money.
We have been in contact with the management at El Dorado Palace and to their credit they did respond to this issue BUT they responded with alot of double talk as to why the player lost his winnings. If the casino doesn’t wish people to play while waiting for a payout to be processed they should simply lock the players real money account until the payment is processed. This bonus term in our opinion is predatory to players and therefore we are labeling El Dorado Palace a scam casino and it should be avoided by EVERYONE until this term is removed.
Rick
CSR
Avoid Sierra Star Casino
This just in from Casinomeister:
We received a complaint where a player received a bonus offer, deposited and (eventually) received the bonus, played and tried to withdraw but was repeatedly asked for documents and then ignored completely. When we inquired on the player’s behalf we were told “we have received the complaint and rest assured that we will be on top of this case” after which nothing was ever heard again from either the casino or the player.
Warning: Sierra Star Casino is unresponsive to player complaints and may confiscate a player’s balance without explanation or recourse. In particular they are not willing to deal with us so they’re on their way to the “No Can Do” List. Players are advised to avoid Sierra Star Casino.
UPDATE:
We’ve recently received another complaint from a casino in the Teller Processing Ltd (Cyprus) group of which Sierra Star is a member. So for now it’s heads-up on these casinos:
- Sierra Star Casino
- Royal Dice Casino
- Giant Vegas Casino
- Nuts Poker
EU Casino: balance confiscations, non-responsive
This just in from Casinomeister:
We’ve had a rocky relationship with EU Casino over the years but recently that has deteriorated so dramatically that I feel I have no choice but to proceed with a Casinomeister Warning:
In this latest case a player deposited £1000 and received a £500 bonus through an affiliate site. The player worked through the WR, then continued to play until they were down to a £500 balance. They requested withdrawal of their balance.
When they checked their account the balance had been confiscated and they had an email stating that this action was taken due to “play patterns” and “irregular gaming” and that their decision was “final with no recourse for appeal.” Neither the player nor the affiliate could get a response from the casino so the player turned to us.
As it happens we fared no better. After an initial response of:
Thank you for your email.
Please be advised that I have forwarded your concern to the relevant department.
Regards,
Nothing happened. The casino did not contact the player at any time, and simply refused to respond to our efforts to discuss the issue with them.
Warning: EU Casino is confiscating player balances with nothing more than an “F Off” email. The player is given no recourse and even the affiliates cannot help. The casino ignores all attempts to raise the issue. Given the recent developments and the rocky history we’ve seen with this site we recommend that players avoid EU Casino.
We will also be recommending that EU Casino be added to the “No Can Do” List since they clearly have no intention of cooperating with us on player issues.
Avoid Lucky 18 Casino
This just in from Casinomeister:
Once again we find ourselves looking at Lucky 18 issues where players are owed money, have been told they’ll get it and then nothing happens. The latest is a $7200 payout to a player that has gone way overdue without explanation. Customer Service has not responded to the player and they have ignored us.
Warning: Lucky 18 is reneging on payments, ignoring it’s players and refusing to discuss player issues with us. Avoid this casino.
Pitbull Online Poker Bosses Arrested
Months ago we ran a story highlighting the shady practices of one Pitbull Poker. They burst onto the scene, aggressively recruiting new players, offering $10 cash to anybody that would sign up for a Pitbull account. They rocked a flash-based gaming platform that made gambling online convenient and accessible anywhere you could find internet access. But it wasn’t long before Pitbull players wandered into the casino and took a whiff of something stinky. Allegations of programmed bots sitting in at tables and superusers, capable of seeing other players’ hole cards were becoming more and more prevalent. Pitbull refused to provide information on hand histories and before you knew it, Dimensus Ltd, the parent company of Pitbull Poker had dissolved with no clear owner or even base operations. Pitbull claimed to be a Costa Rica-based online casino, but had also mis-represented themselves as being located in the UK. They shut their doors, showing no intention of paying players what they were owed.
Now it seems that this dog has been put to sleep and the owners of Pitbull Poker have been arrested. Proving that if it walks like a pitbull, barks like a pitbull and bites like a pitbull…it’s probably a shady online gambling organization.
The Pitbull Poker boss arrests occurred when night shift employees were told to leave so maintenance could be conducted on the building. The strange and sudden maintenance set off a red flag to the employees who stuck around to see what was happening. When they spotted a truck arrive and proceed to remove all of the equipment from the office, they knew something was up and alerted the police. The owners were arrested by Costa Rican police and are currently being held as the employees try to convince authorities that the owners are indeed a flight risk.
Source: Gambling Review
DollaroPoker : confiscates €100,000+, no explanation
Just in from Casinomeister:
Had an odd PAB on DollaroPoker (dollaropoker.com) come in over a month ago, player had €100848 in winnings that was being payed out in mini-payments which quickly dried up. An affiliate attempted to help but may have made things worse in that accounts were closed and communications terminated.
Our (Casinomeisters) attempts to contact DP have been 100% unsuccessful: no acknowledgment, no reply, no nothing.
Warning: DollaroPoker is both slow-paying and/or confiscating winnings without explanation. Request for assistance are ignored.
Avoid Cassava Enterprises Casinos
This just in from Casinomeister:
Although Cassava-held properties have long been reluctant to deal with player issues submitted by third parties, such as ourselves, we have recently been told by their Operations Department that this is now company-wide policy.
Warning: Cassava Enterprises and all its properties have adopted a “no talk” policy when it comes to player issues. This means that they will not discuss player issues with outside parties, like us. Because of this players can expect no help outside the Cassava organization itself. This Warning applies to all Cassava properties including:
- 21 Winners Online Casino
- 888.com
- 888.com Poker
- 888sport
- 888 Ladies (888ladies.com)
- abcBingo
- Addicted 2 Bingo
- Banana Gold Bingo
- BetJacks Bingo
- Biggest Bingo
- Bingo Bongo
- Bingo Boudoir
- Bingo Calling
- Bingo Card
- Bingo Dome
- Bingo Fabulous
- Bingo Gringo
- Bingo Hearts
- Bingo House.co.uk
- Bingo Nutty
- Bingo Parlour
- Bingo Scotland
- Bingo Time
- Bingo Wags
- BingoHall.co.uk
- Bingo-Ireland.com
- Bingolicious
- Casino-on-Net
- CelebBingo
- Champagne Bingo
- Cheeky Bingo
- Costa Bingo
- Daily Record Bingo
- Daisy Bingo
- Easy Odds Bingo
- Game On Bingo
- Genie Bingo
- GPL Bingo
- Happy Slots Bingo
- icCoventry Bingo
- Littlewoods Poker
- Loquax Bingo
- Lotto24 Bingo
- Lucky Player Bingo
- Lucky Surf Bingo
- LuckyAceCasino
- LuckyAcePoker
- Luv 2 Bingo
- Moon Bingo
- Net Palace Bingo
- Offerx Bingo
- OLBG
- Online Poker Plus
- Pacific Poker
- People Bingo
- People’s Postcode Lottery
- Play848
- Plus Bingo
- Posh Bingo
- Prize Bingo
- Racing Post Casino & Poker (RacingPostGaming)
- Reef Club Casino
- Rileys Poker
- Safari Bingo
- So Bingo
- Sophie’s Bingo
- Spectra Bingo
- SuproCasino
- Tower Torneos
CSR Approved Casinos
