We recently received an email from a player at CasinoRoyalClub.com about a non payment issue that they needed help with.

The problem started with a bank wire withdrawal request on Nov 25th 2011. The player stated that all the paperwork (ID confirmations) were completed on the same day Nov 25th but since then the casino kept telling the player to call back in 48 hours. She’s been told this at least 10 times. The amount owed is $900 and of last contact they are saying their processor is not working. Emails to the casino from the player are no longer being returned.

We have sent emails to both support and the casino manager about this matter and as of this posting they have all been ignored.

We advise all players to avoid Casino Royal Club at this time.

We received an email from one of our site visitors yesterday that was asking about the validity of an email they received telling them they had won 945,000 GBP. The email had an attached pdf file that opened up with this:

Confirmation of ₤945,000.00 GBP/ Email Address with Ticket No: 4-24-45-46-52-1
We are happily announce the official publication results of Computer Ballot Draw, Electronic On-line Lottery
organized by the Platinum Plus Online Casino held on January 2012 and the result were release this 24th
January 2012 by TOCOP in conjunction with the GCC Countries and Board of Trustees.
NOTE: Your Email Address has been picked from Chambers of Commerce, Industry and Foreign Trade
Division/Businesss Directory Organization in GCC Countries. This is a scientific email program draw in which
your email address was used. It is a promotional program that encourages Business Users, Organization and
Individuals as you do not require buying a ticket to enter.

As you might notice the above confirmation info is riddled with grammatical errors from the start (We are happily announce). That is the first reg flag or actually the second because right from the start we can plainly see it is a get something for nothing scam that has all the tell tale signs of the 4-1-9 Nigerian Advance Fee Fraud.

The confirmation letter also goes on with a lot of important sounding things like “TOCOP in conjunction” (don’t even know what the TOCOP is, “GCC Countries” (Apparently Arab countries now love to give out millions in GPB). What does a “scientific email program” even mean???

And get this. Theses scammers even ripped off the logo from the legitimate (and CSR Approved Casino) Platinum Play.

I could go on and on about this scam but the bottom line is this; If you get an email from some casino called “Platinum Plus Online Casino” or platpluscas.co.uk or pponcas.com it is a scam. They are trying to capitalize on the legitimate, licensed, and regulated online casino Platinum Play.

If you are not sure what “advance fee fraud” is, Google it. These types of scams come in many forms and we highly recommend that anyone not familiar with them take the time to educate themselves.

If anyone would like a copy of the circulating fraudulent .pdf file we are referring to in this article you can email us and request a copy at contact@casinoscamreport.com

Rick
CSR

Casinomeister is reporting that Grand Duke Casino is refusing to payout a players winnings. It appears the player had bet a bonus and won £7200. A request for the money was made by the player and when the money didn’t arrive on the day it was supposed to the casino suspended the players account and confiscated their winnings. The reason:

We regret to inform you that after thoroughly going through your game history, we have found pattern play, which is easily associated with several types of BlackJack systems(Paroli and 1-3-26).

When Maxd at Casinomeister contacted the casino he was told:

Unfortunately, we are not able to divulge any customers’ account specific information. Rest assured that we are acknowledging this matter with the casino account owner.

The “casino account owner” reported that nothing like “acknowledging this matter” was forthcoming from the casino. No further response from Grand Duke Casino support has been reported.

Players (and potential players) at Grand Duke should avoid this casino at this time for confiscating winnings without a valid reason and for not willing to discuss the matter with the player or 3rd party watchdogs.

We are recommending at this time that players AVOID playing at JuicyStakes.com poker room. We had a player complaint about not getting their payout and it has now been over 2 months since the request for a check was made.

We contacted Juicy Stakes and they assured us the player would get paid and but they told us they were experiencing payment delays (which usually mean processor issues).

From Juicy Stakes support: ” There are some delays at the moment which is why it has taken so long but we are working to make sure it does not take much longer. We will email the player as soon as the funds have been sent.”

After replying that a month and a half is not acceptable for a payout I received this back…

“I agree completely with you. It is not a timeframe that we want and we are working hard to speed checks up for our players. We’re hoping these delays don’t persist for much longer. I’m afraid I cannot provide you with an exact timeframe as we could not guarantee it and I do not want to mislead you or the player. “

This was a month and a half ago and now today the player has reported to us that he still has not received his payout in the amount of $3000.

Players are advising at this time to not deposit at Juicy Stakes for lack of payment and possible payment processor issues. If you are a player at the casino or poker room it may be wise to put in a withdrawal request as soon as possible. The delays could get longer.

Rick
CSR

Today (Oct. 30th 2011) we received a complaint from a player at Royal Dice Casino. The player informed us that he has been a VIP player for over 5 years at royaldice.com, sierrastarcasino.com and giantvegas.com and that he is owed over $25,000 from all the casinos combined. Problem is that none of the casino support phone numbers or emails work. The phones are out of service and the emails all bounce back. At this point we can only assume that all Teller Processing LTD casinos are out of business or going out of business very soon. Nutspoker.com’s website is already showing a “suspension of their services” message so that should tell players something.

We are advising all players to avoid the below listed casinos and poker room. None of them have any customer support anymore and they are not paying their players.

royaldice.com
Sierrastarcasino.com
giantvegas.com
nutspoker.com

It has been brought to our attention from Maxd at Casinomeister that there is a serious problem over at slotsjackpotcasino.com with a players payout. The player won €9000 on the slots and the casino did payout a portion of the money but decided to keep the rest and lock the player from their account. The casino has ignored all forms of communication in trying to resolve this dispute and we are in agreement with the Casinomeister that players should avoid Slots Jackpot Casino at this time.

Rick

CSR

Casinomeister just posted a warning about Slotmadness not paying a play the $270 that was owed to him. Apparently his payout was approved pending the usual documentation players need to send casinos for ID verification. The player sent the docs in 4 times and apparently the casino approved them every time but then nothing happened. No money no nothing. When Casinomeister tried to intervene the casino gave him some nonsense about the doc being too large so MaxD over at Meister sent it over there himself and again… nothing.

We urge all players to stay away from Slotmadness.com. They are scamming players out of their winnings. If you decide to play at this casino chances are you will not get a payout if you win.

A couple of days ago I get two complaints about Rushmore and Cherry Red not paying out and customer service blowing smoke up these players for weeks. The first complaint from Cherry Red was for $250 and it was over a month after the withdrawal was initiated that he came to us for help. This player was smart. He got his $250 yesterday because he politely pestered the hell out of Rushmore customer service everyday for over a month until I believe they got sick of him and finally paid out his $250.
The other player hasn’t been this lucky and unfortunately he is owed $12,000. He started his first withdrawal request on May 10th. He came to us for help on June 2nd. Now since the wonderful “New Management” came on board at the Rushmore Group of casinos I haven’t exactly had a stellar relationship like I did when the old management was there but I decided to try and help this player out with a simple email to an affiliate manager over there named Michael that emailed me earlier in May to ask me to “re-establish a healthy partnership” again with C-Planet and that “our processing is now good and stable for all 4 US brands” REALLY??? Is that why it takes Rushmore and Cherry Red over a month to pay players?
Okay, getting back to the player and why I made this post. So the player is owed $12,000. He has made 3 payout requests for $4000 each. He doesn’t appear to be a trouble maker or bonus abuser. From what I can tell he has been very pleasant and patient with customer service. So like I said above I emailed this Michael the manager guy and damn if he isn’t eager to help. Although it’s Thursday and he says it will take awhile because he has a 3 day weekend starting Friday he assures me we will get some answers come Monday. In fact he goes on to say “Our players are the most important thing to us and an answer will be giving promptly, however I simply want to have all the details before contacting the player. What you’ve mentioned is quite a delay and does not sound like normal practice here”. Wow I’m impressed. Maybe the new improved wonderfully amazing “New Management” isn’t so bad after all. And then comes Monday and I get this email from him…

Hi Rick -

Hope you’re enjoying the weekend.
I’ve asked our support team to follow up with the player but unfortunately I can not get any further details from the operators. As we are just the marketing team, management has decided to keep distance between ourselves and direct contact with players.

Sorry I couldn’t be of assistance here.

Best Regards,
Mike

Well I was having a good weekend until I got your email Mike so thanks for that. Is this something Mike apparently didn’t know when he first started our conversation? The marketing team (C-Planet) of yesteryear loved to help me out with player issues and was NEVER separated from player issues. In fact awesome RTG groups like Las Vegas USA, Intertops and Club World Casinos are very helpful when I come to them with player issues which is rare because they don’t suck at paying out their valued players in a timely manor like C-Planet does.

So this is the bottom line. If you play at Rushmore, Cherry Red, Slots Oasis, Slotsville, Pure Vegas or Euro City Casinos you will most likely wait weeks if not months to receive your payouts. And if you come to us asking for help in collecting your payout we are sorry to say that the managers at these casinos will no longer speak to us about resolving player issues. Our advice is to play at more respectible RTG casinos like Las Vegas USA, Bodog, Intertops and Club World Casinos. If you ever have an issue with any of those casinos (which you most likely won’t) we can help get things resolved.

Rick
Casino Scam Report

Casinomeister is warning players to avoid WPT casino at this time because of a player dispute with the casino that clearly shows the player in the right. The problem started when the player won a significant amount of money with a good slot hit while he was playing using bonus money. The player did play through all the required wagering requirements and then tried to cash out. The casino denied their payout and then locked the players account. They claimed the player was not allowed to make small bets after winning a big amount of money. This is nowhere stated in the terms and conditions of the casino. Their is although something in the terms about  abusing the “Spirit of the Bonus” and I guess they could use that to confiscate anyone’s winning if they want to.

After several weeks of trying to contact the casino they have yet to respond.

We recommend that ALL players avoid playing at this casino and players that are still playing we suggest cashing out and playing at a more respectful casino.

We also recommend to think twice about using bonus money from the casinos. It is usually the main cause of problems between players and casinos.

Casinomeister is reporting that a player from spinwin.com had a complaint from January 2011 about not receiving his payout from the casino.
The casino initially responded by saying there were credit card issues but the player insisted he didn’t use a credit card to deposit. The casino then reported that the player would not get his payout because of “inconsistent play”. Finally their response was that the player was not in compliance with the casinos terms and conditions. Evidently that term was added to the casino on the day the email was sent to the player about their terms violation.

When Casinomeister contacted the casino their response was less than stellar and appeared to be just automated “canned” replies. Spin Win Casino went on to say that they were in contact with the player but the player has denied this.

It is our belief based on the report from Casinomeister that players should avoid signing up and playing at SpinWin.com. Furthermore: if anyone has an account at Spin Win we would suggest cashing out and finding a more reputable casino to play at.