UPDATE: Lucky 18 Casino Has Now Been Blacklisted. Do Not Play At This Online Casino.
When players get lucky at Lucky18Casino.com ( also, onlinelucky18.com )their excitement soon turns to nothing but aggravation and empty promises. At least that is what is happening to one Un-Lucky 18 Casino player, and customer support just keeps giving the same tired responses.
Last week we received and email from one of their players asking for help in collecting a payout. Most of the time when a players is having problems getting paid by a casino it’s on a jackpot win or a 4 or 5 digit number. In this case it’s under $600. Also in most cases the casino has refused to pay on a violated term that’s usually bonus related. Not in this case. Here we have the casino “Lucky 18″ telling the player that the money is theirs and that it will soon be on it’s way. THAT WAS OVER 3 MONTHS AGO!!!
When we contacted the casino we did however get a very positive response that this players money will soon be in their hands and the player should keep an eye out for an email that will have a FedEx tracking number for their check. Okay fair enough. We’ve dealt with enough casinos over the years that when we get a positive reply from support that it’s a good thing and that the player will be paid over the next few days. Not so in this case. Since we received the email telling us the players check was being processed the player has not been contacted at all by the casino and has not been sent a FedEx tracking number. This promise was made 2 weeks ago.
We again contacted the casino and their response was unfortunately more of the same lame empty promise that accounting has assured them that the players money is being processed and that their withdrawal will be sent out soon. Again, this has been over 3 months now.
AVOID this casino at all cost. If you are already a player at this casino we would advise you to start the withdrawal process immediately and do NOT deposit any more money in this casino.