Avoid El Dorado Palace Casino
We recently received a negative forum post by one of our members located here. El Dorado Casino has a predatory term in their bonus terms at the bottom of the page that states “Players are not allowed to continue wagering if any amount of funds posted for withdrawal and/or pending to be withdrawn is detected by the Casino. Such activities are considered violation and are subject for all pending withdrawals to be void at Management’s discretion”.
This player had a withdrawal pending and didn’t know about this ridiculous rule so while he was waiting to receive his payout he decided to continue playing with $100 that he left in his real money account. The casino pointed him to this term and then confiscated his entire withdrawal. If the casino was fair they would simply have warned the player not to play instead of stealing his money.
We have been in contact with the management at El Dorado Palace and to their credit they did respond to this issue BUT they responded with alot of double talk as to why the player lost his winnings. If the casino doesn’t wish people to play while waiting for a payout to be processed they should simply lock the players real money account until the payment is processed. This bonus term in our opinion is predatory to players and therefore we are labeling El Dorado Palace a scam casino and it should be avoided by EVERYONE until this term is removed.
Rick
CSR
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One Response to “Avoid El Dorado Palace Casino”
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I also had problems them
Subject: I can not get a payout
Ok I have another complaint about the same casino Eldorado Palace I did a 25.00 deposit and did the playthrough which they told me the cashier has approved but now they are waitting on the casino manager to approve which has been 3 weeks now and I kind need the money which they know already and they will not play out I did a 25.00 and won 900.00 and they will not pay out . Here is one of their e-mails
Sean
Replied On: 02 Feb 2010 22:26:33
Please understand, due to Weekly funds release limitations in Casino Banking, there is going to be a delay in customers’ receiving their funds.
Your cashout will be scheduled for process once wagers and personal documents reviewed as final.
We will contact you again to notify when withdrawal process starts.
We hope for your understanding and patience.
Another one
Nick
Replied On: 09 Feb 2010 10:13:19
Thank you for your email. We apologize for the delay in proceeding your withdrawal. It is now pending and will be approved soon this week. As soon as it is approved you will be notified immediately.
Last edited on: 09 Feb 2010 10:13:19
And another
Sean
Replied On: 10 Feb 2010 05:48:08
You will be notified once your cashout processed soon these days.
Your patience and understanding is highly appreciated.
Last edited on: 10 Feb 2010 05:48:08
CC00000433 (24) Replies On Hold [Casino Cashier] Medium Feb 10 (7 days ago)
Here are my withdrawns and deposits
Date Amount Payment Means Deposit Type
Jan 28 2010 22:51:51 $25.00 1000124077 QuickTender
Sep 18 2009 15:08:20 $25.00 1000124077 QuickTender
Deposit Bonuses
Deposit Type Date Deposit amount Bonus Locked bonus Extra bonus
QuickTender Sep 18 2009 15:08:20 $25.00 $45.00 $0.00 $0.00
Balance Adjustment (Cash)
Date Increase Decrease
Sep 18 2009 14:46:39 $202.00
Balance Adjustment (Bonuses)
Date Increase Decrease
Jan 28 2010 22:57:00 $7.00
Jan 28 2010 22:53:56 $37.00
Oct 16 2009 14:58:59 $20.00
Sep 18 2009 14:47:13 $6.00
Sep 16 2009 14:19:11 $50.00
Pending Cashout requests
Date Amount Additional info
Jan 31 2010 23:04:58 $900.00
Paid cashouts
Date Total Amount Paid
Sep 20 2009 23:13:35 $400.00 $400.00
Sep 18 2009 08:07:19 $100.00 $100.00
Reversed cashouts
Date Total Amount Cancel
Sep 18 2009 08:04:28 $100.00 $100.00
I also have chats from them if you would like them and also screen shots of my playthrough and as of the last e-mail they have not e-mailed me at all so if there is something you can do I would love it and they also told me that the cashier approved it but now the manager has to and it seems he will not and also I called once and the person that I talked to told me that I can not play at other casinos and unless I play there they would not pay me .